How Shipping Works
V2 offers a variety of shipping options including Standard and Expedited services. Standard shipping is available for all orders, free of charge, and requires no minimum purchase.
Our estimated shipping dates are based on several factors, including the destination address, the shipping option selected, and processing time needed to assemble items for shipment. Orders destined for APO/FPO, Hawaii, Alaska or Puerto Rico are not eligible for flat-rate shipping.
Delivery estimates are calculated by adding the processing time to the number of business days it takes a package to travel from us to your destination address based on the shipping speed you've chosen.
Please note: expedited shipping times account for the time your package will spend in transit and do not include the time needed for fulfillment and processing.
Orders placed before 6:00PM EST with Standard or Priority delivery services will be fulfilled the next day. Overnight orders placed before 3:00PM EST on Monday through Thursday will be fulfilled the same day. All orders placed after 6:00PM EST on Thursday will be fulfilled Monday morning.
States Restricting Online Sales
Due to recent state legislation, customers with destination addresses in Arkansas, Indiana and Utah are prohibited from online purchases of electronic cigarette and vapor products. We apologize for any inconvenience and urge residents of those states to visit our Store Locator to find an authorized V2 retailer in their area.
Signature Required Deliveries
Massachusetts and Texas have passed legislation requiring an adult signature upon delivery of online electronic cigarette orders. This means that residents of these states must now cover the additional cost imposed by shipping carriers for this service.
If you live in Massachusetts or Texas, your choice of shipping options will be limited to those that can accommodate the signature requirement. There will also be a signature service surcharge added to the cost of shipping your order. We apologize for this inconvenience and are working with our shipping partners to find a more cost-effective solution in the very near future.
Orders Outside the USA
Located in Europe, India, Africa or the Middle East? Check out our international websites for faster delivery, affordable shipping and much more here.
Some countries restrict the importation of electronic cigarette products. V2 abides by the laws of the countries where we physically operate. We ship orders anywhere (excluding US embargoed countries). Failure to familiarize yourself with your own country's import laws may result in delays, seizures or non-arrival of your order.
We are very experienced with shipping electronic cigarette products internationally and have successfully delivered our merchandise to over 100 nations. Unfortunately, no matter how experienced the shipper, delays and/or seizures can occur at the hands of National Customs services. These delays are beyond our control and we are unable to assume responsibility for a package that cannot be delivered in your country. In the event the package is seized by Customs, we urge you to contact Customs and request to have the package be returned to sender. We cannot process a refund for packages which have been destroyed or remain in the hands of Customs.
Once we receive and process the returned package, we will contact you to provide additional information regarding your refund. Please note that shipping costs and discounts used at the time of purchase will not be refunded.
Get Your Order Faster
You can choose a faster shipping option (Priority or Overnight*) than our standard shipping**. Changing your shipping speed to a faster method will not change the processing time, but estimated delivery date should improve (subject to item availability).
To check the status of your order, log in to your V2 account, or track the package directly with the shipping provider using the tracking number we sent you at the time the shipment was made.
- Orders outside the USA take 7 to 30 business days plus possible Customs clearance time
- For accurate tracking information, allow 48 hours for carrier systems to update
- International shipments can be subject to Customs delays
- International shipments may be subject to duty or VAT charges (these are calculated independently by each country)
*Overnight shipping orders must be placed before 3:00PM EST in order to be processed the same day (subject to availability).
**Standard shipping may not be available for destination addresses in certain states.